Our Warranty

At ABC-Stone, we are committed to exceptional craftsmanship and the enduring beauty of natural stone. We want you to shop with complete peace of mind, knowing that we stand firmly behind the quality and artistry of every product we create.

To ensure your full satisfaction, we proudly offer the following comprehensive guarantees:

  1. Damaged Upon Arrival? We’ve Got You Covered. We take immense care in packaging our natural stone products securely to ensure they withstand transit. However, we understand that mishaps can occasionally happen during shipping.

  • Our Promise: If your item arrives damaged or broken due to shipping, we will ship a brand-new replacement to you completely free of charge.

  • What to do: Simply inspect your package upon delivery. If you notice any transit damage, please contact our customer support team within 48 hours of receipt with a few clear photos of the damaged item and the outer packaging. We will fast-track your replacement immediately.

  1. 1-Year Limited Warranty Every product purchased directly from our official store comes with a 1-Year Warranty starting from the date of delivery.

  • What is Covered: This warranty covers any defects in materials or manufacturing craftsmanship under normal, residential use. If a structural defect arises due to faulty production within the first year, we will repair or replace the item at no extra cost to you.

  • What is Not Covered: This warranty does not cover normal wear and tear, accidental damage after delivery (such as drops, cracks, or stains caused by misuse), or unauthorized alterations. Additionally, please note that natural variations in stone—including unique veining, color shading, and minor natural pores—are inherent characteristics of genuine stone and are not considered manufacturing defects.

How to File a Claim If you need to request a replacement under our transit guarantee or 1-year warranty, the process is simple and hassle-free:

  1. Contact Us: Reach out to our dedicated support team via Email or WhatsApp with your Order Number in the subject line or message.

  • Email: service@abc-stone.com

  • Phone/WhatsApp: +8618520988566

  1. Provide Details: Briefly describe the issue and attach clear photos (or a short video) of the damage or defect.

  2. Get Resolved: Our team will review your request within 24 hours and arrange your free replacement or the best possible solution.