Shipping policy

At ABC-STONE, we are committed to delivering your natural stone hardware safely, securely, and within the estimated delivery timeframe. Because our products are made from solid natural stone and require reinforced packaging, all shipments are carefully prepared before dispatch.

1. Shipping Destination

We currently ship within the United States only.

  • We ship to physical street addresses only
  • We do not ship to P.O. Boxes
  • Shipping to other countries or regions is not currently available

2. Order Processing Time

All orders are processed within 1 business day after payment is successfully confirmed.

During processing, each order is:

  • prepared for shipment
  • inspected for quality
  • securely packed for transit

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

We ship orders using trusted express carriers such as DHL, FedEx, and UPS.

Estimated transit time for U.S. orders:
5–7 business days

Total estimated delivery time:
7–9 business days

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, peak shipping seasons, or other factors outside our control.

4. Shipping Rates

Shipping charges are calculated based on the total shipment weight of the order.

Weight-Based Shipping Rates

  • 0–3 kg: Flat rate USD 75
  • Above 3 kg and up to 10 kg: USD 75 + USD 12 for each additional 1 kg above 3 kg
  • Above 10 kg: USD 159 + USD 8 for each additional 1 kg above 10 kg

Shipping Rate Examples

  • 1 kg → USD 75
  • 3 kg → USD 75
  • 4 kg → USD 87
  • 5 kg → USD 99
  • 6 kg → USD 111
  • 7 kg → USD 123
  • 8 kg → USD 135
  • 9 kg → USD 147
  • 10 kg → USD 159
  • 11 kg → USD 167
  • 12 kg → USD 175
  • 20 kg → USD 239
  • 22 kg → USD 255

The final shipping charge will be shown automatically at checkout before payment is completed.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • your tracking number
  • the carrier name
  • a tracking link

Please allow a short period for tracking updates to appear after the shipment is handed over to the carrier.

6. Address Changes

If you need to update your shipping address, please contact us within 12 hours of placing your order.

After this period, we cannot guarantee that address changes can still be made, as the order may already be processed or dispatched.

7. Damaged, Lost, or Delivery Issue

We take packaging and shipment protection seriously. If your order arrives damaged, please contact us within 24 hours of delivery.

To help us review the issue quickly, please provide:

  • clear photos of the damaged item
  • clear photos of the outer packaging
  • your order number

After review, we will provide an appropriate resolution, which may include a replacement or another reasonable solution depending on the situation.

If your tracking shows a delivery issue or the package appears lost in transit, please contact us as soon as possible so we can assist.

8. Packaging Standards

Because our products are made from natural stone, we use packaging materials designed for heavy and fragile items.

Our packaging may include:

  • shock-absorbing protective foam
  • reinforced heavy-duty cartons
  • moisture-resistant sealing materials

This packaging standard helps reduce the risk of damage during transit and supports safer delivery of stone hardware products.

9. Important Notes

  • Delivery time estimates begin after the order has been processed
  • Shipping rates apply to the total order weight, not individual items separately
  • We reserve the right to contact customers if additional shipping information is required to complete delivery

If you have any shipping-related questions, please contact our customer support team before placing your order.